Q. Is shipping really free?
A. Yes, we provide both FREE and paid delivery all over the USA. Which is dependent upon the product type.

Q. When will I receive my order?
A. Orders are shipped out directly from any of our partner warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-8 days for your order to arrive.

Q. Can I track my order?
A. Yes, you will receive a tracking number (within 1 – 2 days) once you place an order. You can track your order on our Tracking Page with the help of the tracking number. If you still face issues in tracking your orders, feel free to write us at dogs@buckaroosrr.com.

Q. Why is my order being shipped in different packages?
A. If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Q. What happens if my order gets stuck or lost in the mail?
A. All of our orders are sent with insured shipping and handling. If an order gets stuck somewhere, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.