Return and Refund
Our Return policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In case you receive a Broken Product, then kindly e-mail (firstname.lastname@example.org) us the unboxing video of the Broken Product you have received and the Image of your invoice within 24 Hours of receiving the product. Otherwise, We are sorry to inform you that we will not be able to provide an Exchange/Replacement for the Broken Product.
We accept the return of products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. We only replace items if they are defective, damaged, or wrong item. To complete your return or exchange, we require a receipt or proof of purchase and also an unboxing video. Please contact our support team via email@example.com.
For Every Return/Refund process, you just need to provide us with a clear Unboxing Video where the product Packing slip must need to be visible. Without an unboxing video, we can’t replace or refund.
Note – There is No Refund on Cash on Delivery (COD)
Requirements for Returns:
Must include a valid original purchase order number from pawssie.com purchases made outside of pawssie.com must contact their seller for returns.
All returned products should be in the original packaging without any missing or damaged parts.
If the product is used or has scratches, the same cannot be accepted for return
Return shipping will be at the buyer’s cost.
Shipping and Handling fees are non-refundable both ways.
Refund processes could take up to 7-15 working days after the item is received.
We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received.
We only replace/refund items if they are defective or damaged. If you have received a defective/broken product, it needs to be reported within 24 hours of delivery. Send us an email at firstname.lastname@example.org.
Received Defective/Broken product, needs to be reported within 24 hours of delivery and must have shared unboxing video of the product.
NOTE: The replacement will only be initiated after our quality check process to make sure the product is intact (not damaged or impaired in any way; not used in any way just like you received it.) condition. If the product fails the quality check process then no replacement will be initiated.
In case you placed an order with Cash On Delivery ( COD ) method you are not eligible to get refunds.
The refund policy is applicable in case the replacement of a damaged product is not available.
In case of refund, 20% of Handling charges will be deducted from the order amount if a pick-up is arranged.
In the case of online paid orders, customers’ bank account details would be required and the refund would be credited within 7-15 working days from the date we receive the product.